Refund policy

Effective Date: March 20, 2026

Website: strongman-caps.myshopify.com

At StrongMAN Caps, your satisfaction is our highest priority. We stand behind the quality of our products and want every customer to have a positive experience. If for any reason you are not completely satisfied with your purchase, please read our refund and return policy below.

1. Our Satisfaction Guarantee

We offer a 30-Day Money-Back Guarantee on all eligible orders. If you are not satisfied with your purchase for any reason, you may request a return or refund within 30 days of receiving your order, subject to the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of the delivery date
  • The product must be unopened, unused, and in its original packaging
  • The product must not be damaged due to customer mishandling
  • Proof of purchase (order confirmation email or order number) must be provided

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products purchased during clearance or final sale promotions
  • Products returned after the 30-day return window
  • Products that have been tampered with or damaged by the customer
  • Gift cards

4. How to Initiate a Return

To start the return process, please follow these steps:

  • Email us at support@strongmancaps.com with your order number, reason for return, and photos if applicable
  • Our support team will respond within 2–3 business days with return instructions and the return shipping address
  • Securely package the item and ship it back using a trackable shipping method
  • Once we receive and inspect the returned item, we will process your refund

5. Refund Process

  • Refunds will be processed within 5–7 business days
  • The refund will be credited to your original payment method
  • You will receive a confirmation email once the refund has been issued
  • Please allow additional time for your bank or credit card company to reflect the refund

6. Exchanges

At this time, we do not offer direct product exchanges. If you would like a different product, please return your original order for a refund and place a new order.

7. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@strongmancaps.com with:

  • Your order number
  • A clear photo of the damaged or incorrect item
  • A photo of the packaging

We will send you a replacement at no additional cost or issue a full refund, whichever you prefer.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item)
  • We recommend using a trackable shipping service as we are not responsible for lost return packages
  • Original shipping fees are non-refundable

9. Contact Us

For any refund or return related questions, please contact us:

📧 Email: support@strongmancaps.com